Casimba Terms and Conditions

Welcome to Casimba, where we provide you with an exceptional online gaming experience. These terms and conditions govern your use of our services and form a binding agreement between you and White Hat Gaming Limited. By accessing our platform, you agree to comply with these terms.

About Our Company

At Casimba, we operate under the ownership of White Hat Gaming Limited, a company registered under Maltese law with registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. We hold dual licenses to ensure we meet the highest regulatory standards across different jurisdictions.

Our Casimba Casino platform operates under two primary licenses: the UK Gambling Commission license (account number 52894) for our Great Britain customers, and the Malta Gaming Authority license MGA/B2C/370/2017 for all other eligible customers. We are also eCOGRA-certified for fair gaming and undergo regular iTech Labs RNG audits.

Account Registration and Eligibility

When you create a Casimba login account with us, you confirm that you are at least 18 years old and legally eligible to participate in online gaming activities. We require accurate information during the Casimba casino login process, and you are responsible for maintaining the confidentiality of your account credentials.

For our Casimba casino bonus offers, including our welcome bonus, you must be a UK resident to qualify. We implement strict verification procedures to ensure compliance with our licensing requirements and responsible gaming commitments.

Account Verification

• We require identity verification through our Jumio system
• You must provide valid government-issued identification
• We may request proof of address and payment method ownership
• Source-of-wealth checks may be required for significant transactions

Gaming Services and Fair Play

Our Casimba online casino offers over 1,000 games from leading providers including Evolution Gaming, Pragmatic Play, and Microgaming. We ensure all Casimba slots and table games operate with certified random number generators to guarantee fair outcomes.

At Casimba Casino, we provide both our web-based platform and a dedicated Casimba casino app for Android users. Our Casimba mobile platform is fully optimized for all devices, ensuring you can enjoy our games anywhere.

Game Categories Available

• Online slots including progressive jackpots
• Live casino games with professional dealers
• Table games including blackjack, roulette, and baccarat
• Sports betting with competitive odds
• Scratch cards and instant win games

Bonuses and Promotions

Our Casimba welcome bonus consists of a two-part offer available exclusively to new UK customers. You can receive 50 free spins on Big Bass Bonanza plus a 50% match bonus up to £50 on your second deposit. All Casimba bonus offers are subject to specific terms and wagering requirements.

We also offer ongoing Casimba promotions including our loyalty points program, weekly tournaments, and seasonal giveaways. Each Casimba bonus code and promotional offer has specific terms that you must review before participating.

Bonus Terms and Conditions

• Minimum deposit of £20 required for bonus eligibility
• Free spins winnings have no wagering requirements
• Bonus funds carry 10x wagering requirements
• Maximum bonus bet limit is £5 per spin
• Bonuses expire 30 days after being credited

Deposits and Withdrawals

At Casimba, we support various payment methods including Visa, Mastercard, Apple Pay, Skrill, Neteller, and bank transfers. Our minimum deposit and withdrawal amount is £20, and we process most Casimba withdrawal requests within 24-48 hours for e-wallets.

Casimba withdrawal times may vary depending on your chosen payment method and any additional verification requirements. We are committed to processing your requests as quickly as possible while maintaining security standards.

Payment Processing

• We accept GBP, EUR, and CAD currencies
• All withdrawals are processed back to the original deposit method
• We may apply affordability checks as required by regulation
• Weekend processing may experience slight delays

Responsible Gaming

Our commitment to responsible gaming is fundamental to our Casimba Casino operations. We provide various tools to help you maintain control over your gaming activities, including deposit limits, session time limits, and self-exclusion options.

We work with organizations like GamCare and BeGambleAware to ensure our customers have access to support when needed. If you believe your gaming habits may be problematic, we encourage you to seek help immediately.

Privacy and Data Protection

We protect your personal information in accordance with GDPR requirements and our comprehensive privacy policy. Your data is used solely for providing our services, ensuring security, and meeting regulatory obligations.

Our Casimba affiliates and partners may receive limited data necessary for business operations, but we never sell or share your information for marketing purposes without your explicit consent.

Prohibited Activities

We strictly prohibit fraudulent activities, bonus abuse, and any attempts to manipulate our systems. Multiple accounts, collusion, and the use of automated software are forbidden and may result in account closure and forfeiture of funds.

Account Restrictions

• One account per person, household, and IP address
• No sharing of account credentials with third parties
• Prohibited use of VPNs to bypass geographic restrictions
• No reverse engineering of our software or games

Dispute Resolution

If you have any concerns about our services, we encourage you to contact our customer support team first. We are committed to resolving issues fairly and promptly through our internal procedures.

For unresolved disputes, you may escalate matters to our licensing authorities or approved alternative dispute resolution services as outlined in your jurisdiction's regulations.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. We will notify you of significant changes through our website or direct communication. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of Malta and the United Kingdom, depending on your jurisdiction. By using our services, you agree to these terms and confirm your understanding of your rights and obligations as a Casimba customer.