Casimba Privacy Policy

At Casimba, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website at casimba.com or use our services. We take data protection seriously and comply with all applicable data protection laws, including GDPR and UK data protection regulations.

Information We Collect

When you register with Casimba casino or use our services, we collect several types of personal information to provide you with the best gaming experience:

• Personal identification information including your full name, date of birth, address, and contact details
• Account credentials such as username, {L6@Go+H]Jsc2]!b, and security questions for Casimba login access
• Financial information including payment method details, transaction history, and withdrawal preferences
• Gaming activity data including your betting patterns, game preferences, and Casimba bonus usage
• Device and technical information such as IP address, browser type, and operating system
• Communication records including chat logs, email correspondence, and customer support interactions

We at Casimba Casino also collect information through cookies and similar tracking technologies to enhance your browsing experience and provide personalized services on our platform.

How We Use Your Information

We use the personal data we collect for various legitimate business purposes related to operating our Casimba online casino:

Account Management

Your information enables us to create and maintain your Casimba casino account, process your Casimba casino login requests, verify your identity, and ensure account security. We also use this data to provide customer support and respond to your inquiries about our services.

Gaming Services

At Casimba, we process your data to offer you access to our extensive library of casino games, process your bets and transactions, calculate winnings, and manage your Casimba welcome bonus and other promotional offers. This includes tracking your progress in our loyalty program and tournament participation.

Payment Processing

We use your financial information to process deposits and withdrawals, verify payment methods, prevent fraud, and comply with anti-money laundering regulations. Our Casimba Casino platform ensures secure handling of all financial transactions.

Marketing and Communications

With your consent, we may use your contact information to send you promotional materials about Casimba bonuses, new games, and special offers. We also send important service-related communications regarding your account and changes to our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds under applicable data protection laws:

• Contract performance - to provide you with Casimba gaming services and fulfill our obligations
• Legal compliance - to meet regulatory requirements under our UKGC and MGA licenses
• Legitimate interests - to improve our services, prevent fraud, and ensure platform security
• Consent - for marketing communications and optional data processing activities

For Casimba casino reviews and service improvements, we rely on legitimate interests to analyze user behavior and enhance our platform's functionality.

Data Sharing and Disclosure

At Casimba, we do not sell your personal data to third parties. However, we may share your information in specific circumstances:

Service Providers

We share necessary data with trusted third-party service providers who help us operate our Casimba Casino platform, including payment processors, game providers, and technical support vendors. All service providers are contractually obligated to protect your data.

Regulatory Compliance

We may disclose information to regulatory authorities, including the UK Gambling Commission and Malta Gaming Authority, to comply with our licensing obligations and legal requirements.

Legal Requirements

We may share your data when required by law, court order, or to protect our rights and interests or those of other users on our Casimba casino platform.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Casimba casino uses industry-standard encryption technologies, secure servers, and regular security audits to safeguard your data.

Your Casimba casino login credentials are protected through secure authentication protocols, and we regularly monitor our systems for potential security threats. However, no internet transmission is completely secure, and you should take care to protect your account information.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Account information is typically retained for seven years after account closure to meet regulatory requirements.

Marketing data is retained until you withdraw consent or request deletion. Transaction records related to Casimba withdrawal times and deposit history are maintained according to financial regulations.

Your Rights

Under data protection laws, you have several rights regarding your personal information:

• Right to access - request copies of your personal data held by Casimba Casino
• Right to rectification - correct inaccurate or incomplete information
• Right to erasure - request deletion of your data under certain circumstances
• Right to restrict processing - limit how we use your information
• Right to data portability - receive your data in a machine-readable format
• Right to object - opt-out of certain types of data processing

To exercise these rights or if you have questions about our data practices, contact our privacy team at support@casimba.com. We will respond to your request within 30 days.

Cookies and Tracking

Our Casimba casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings, though disabling cookies may affect some website functionality.

For detailed information about our cookie practices, please refer to our separate Cookie Policy available on our Casimba Casino platform.

International Transfers

We may transfer your personal data to countries outside the UK and European Economic Area for processing by our service providers. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of Casimba services after such changes constitutes acceptance of the revised policy.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: support@casimba.com
• Live chat: Available 24/7 on our website
• Postal address: White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta

At Casimba, we are committed to maintaining your trust and protecting your privacy while providing you with an exceptional online gaming experience.